hen header American Hospital Association Health Research & Educational Trust

Hospital Engagement Network
Designed to help identify solutions to reduce hospital acquired conditions and readmissions and spread them to hospitals and other health care providers.

2015 Quality & Equity Roadmap

Join fellow HEN hospitals at the Quality & Equity Roadmap on July 22 in San Francisco, California. This meeting will bring together health care professionals with an interest in quality, equity and excellence to advance the shared mission of providing safe, high-quality care for all patients. Click here to access the agenda and additional information on how to register.


 AHA/HRET HEN Final Report

AHA/HRET is proud to report that after combining the work of the nearly 1,500 hospitals across the 31 states engaged in this improvement work, great things have happened. The AHA/HRET HEN has been able to prevent an estimate of over 92,000 events of harm with an estimated cost savings of $988 million. That is close to 100,000 patients who were not harmed as a result of this work. Read more.

The AHA/HRET HEN was a Centers for Medicare & Medicaid Services project from December 9, 2011 through December 8, 2014. The information, tools and resources produced during the course of the project are being made publicly available to allow hospitals to continue to advance their improvements efforts to reach their quality and patient safety goals. Because this is no longer an active project, the website will not be updated regularly.


 HEN High Performing Hospital Video Spotlight Series

Sharing best practices and facilitating peer-to-peer learning were core elements of the AHA/HRET HEN. As a result, the AHA/HRET developed this video series to showcase the successes and lessons learned from HEN high-performing hospitals. Each video features multiple voices within the organization, weaving together the story of how the hospital reduced harm across the board. The series provides insights for hospital board members, senior leaders, quality improvement professionals and front-line clinicians. Click here to view the 17 hospital videos.


 Eliminating Harm, Improving Patient Care

Click here to access the Trustee Guide Workbook and the accompanying video series.


 A Hospital Guide to Safety Across the Board

Every hospital in the United States has as its mission to provide quality and safe patient care. Every patient and family member expects hospitals to meet or exceed this goal. At a very basic level, patients expect we will not harm them, and so "to do no harm" should be the top priority of every hospital in our nation.

This guide was developed by the Hospital Engagement Networks (HENs) with support from the Partnership for Patients. It summarizes the collective experience of 26 HENs collaborating with more than 3,700 hospitals on achieving Safety Across the Board. This document describes a framework of fundamental concepts and ways every hospital executive can commit to providing safe care and achieving Safety Across the Board. Click here to download the guide.


 Quick Reference To Popular Resources

2014 Update of the Implementation Guide – This guide has been updated and expanded from the previous version to include advanced topics in your improvement work.Click here to view/download Parts 1 and 2 of the Implementation Guide.

Improvement Calculator – The improvement calculator can be used to monitor and track improvement across all topics.

Data Improvement Calculator Update Webinar - August 4, 2014

Improvement Calculator, Ver. 3.03 (August 2014)


Recognizing and Celebrating PFCC and Partnerships with Patients and Families

Louisiana Virtual Meeting

Run Charts - Part One

Run Charts - Part Two

Control Charts - Part One

Control Charts - Part Two

Deming's System of Profound Knowledge - Part One

Deming's System of Profound Knowledge - Part Two

Driver Diagram

Flowcharts - Part One

Flowcharts - Part Two

PDSA Cycles - Part One

PDSA Cycles - Part Two

Static vs. Dynamic Displays

The Model for Improvement - Part One

The Model for Improvement - Part Two

Cause and Effect Diagrams

Divergent and Convergent Thinking - Part One

Divergent and Convergent Thinking - Part Two

Seven Rules for Engaging Clinicians in Quality Improvement

Families of Measures

Force Field Analysis

Pareto Charts

All About Aim Statements

Developing Reliable Processes - Part One

Developing Reliable Processes - Part Two

Developing Reliable Processes - Part Three

Developing Reliable Processes - Part Four

Developing Reliable Processes - Part Five

Reliability: Overview for Leaders

Seven Steps for a Successful Meeting

Mind Maps

Root Cause Analysis

Working Styles Inventory - Part One

Working Styles Inventory - Part Two

Comparing Lean and Quality Improvement

What Matter to You? - Part One

What Matter to You? - Part Two

What Matter to You? - Part Three

Engaging Patients - Part One

Engaging Patients - Part Two

Engaging Patients - Part Three

Engaging Patients - Part Four

How to Tell a Patient Story